Contact information:
317 Alexandra Road, Singapore 159965
tel: 6786 6868
fax: 6474 3200
Normal opening hours (some exceptions apply):
Open daily: 10 a.m. to 10 p.m.
If you're coming by bus:
33, 195
33, 64, 195
14, 123, 147, 153, 196, 197, 198, 855, 961
51, 61, 93, 100, 123, 147, 153, 196, 198, 855, 961
14, 33, 51, 61, 93, 100, 195, 197
If you're coming by MRT:
From Commonwealth MRT: Take either 196, 198 or 147 along Commonwealth Secondary School and drop at SAFRA Bukit Merah. You can also take 195 and alight just before the IKEA building.
From Redhill MRT: From the bus stop opposite the station, take either 64 or 33 and alight just before the IKEA building.
From Queenstown MRT: Take 195 along Queenstown Police Station and alight 3 stops later just before the IKEA building.
If you're coming by car
Parking: Carpark opens from 7am - 11pm. Using an Electronic Parking System (EPS), parking will be free for the first 10 minutes upon entry, while anything beyond 10 minutes is 1.7 cents per minute from the point of entry. Parking charges are only payable by cashcard. A $30 fee will be imposed for opening the carpark roller shutter after 11pm.
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Customer Service (II)
5 pitfalls of inadequate or poor customer service given by retailers.
Sales person not around in the store when customers need help
- The main purpose to have a sales person in the store is to answer any doubts that the customers would have. As the sales person will have the right to assess to the warehouse data of the store, customers can only go to them to have their doubts cleared.
- However, when the sales person is not around when customers needs them, customer may feel neglected and not being appreciated by the company, thus may switch to the direct competitors to search for the similar product. As a result, the company will lose its sales due to poor customer service from the sales person.
Rude and impatient towards customers
- The employee of the company should not be rude towards their customers. Customers are looking for enjoyment when they are browsing in the store, employee should treat them with respect and kindness as they are actually the ones who are contributing to their salaries.
Does not have enough product knowledge
- Every company should equipped their employees with proper and sufficient product knowledge in order to be able to answer any question that the customer would have.
- When employees are able to answer the customer about their enquires without second doubt, customers will have total confidence to entrust and purchase the company's product in future.
Turn a deaf ear to customers' request
- When sometimes the customers are looking for something that they could not be able to find in the store even after going a few rounds in the store, the only person that they could go to ask for help is from the sales person.
- Mostly at this point of time, the customer will be quite anxious to get what he or she were initially looking for, thus the sales advisor will play a very important role in satisfying the customers' need.
- When the sales advisor are not willing to attend to the customers' need, they will be upset about the whole shopping trip and might even decide not to visit the store even again, negative word-of-mouth will also be spreads.
Refuse to be responsible of loss or damage products
- Sometimes the company should take up the responsibility to the loss and damage of products whether or not it is cause by the company mishandling or the customers' overlooking.
- Being generous will help the company to gain more trust and happy customer who are more willing to visit the company again due to the positive experience they had encounter.
Done @
2:43 PM
A better life everyday
